You must contact the court if:
  • Your ticket still appears on your DMV driving record.
  • The court has rejected your traffic school certificate.
  • You need an extension for your traffic school due date.
  • You are unable to locate your ticket information.
  • The officer wrote incorrect information on your ticket.

Resending Your Certificate to the Court

  • If you need your certificate resent to the court, email us with your request and the reason. A $7.95 reprocessing fee will apply.
  • Certificates are sent to the DMV and court within three business days or the same business day if you selected the Express Same-Day Processing option. Sign into your account to check when your certificate was sent.

The Court Did Not Receive My Certificate

  • Our system ensures that your certificate is digitally sent to the court. Sign into your account to verify when yours was sent.
  • Double-check the information you provided during registration. If any details are incorrect, the court may not be able to match your certificate to your ticket. Email us with the correct information so we can resubmit your certificate ($7.95 reprocessing fee applies). We do not accept changes over the phone.
  • If your ticket is from an out-of-state court, you must print and mail your certificate. We only submit certificates to California courts.

Checking if the Court Received Your Certificate

Sign into your account to verify when your certificate was sent to the court.

The Court Rejected My Certificate

If the court rejects your certificate, you must contact them to correct the issue before requesting a resubmission. You must request a resubmission by email. A $7.95 reprocessing fee applies for resending.

Locating Your Certificate

  • Check your email inbox for a message from support@trafficschool4busypeople.com. Also, check your junk/spam folders.
  • If you still can't find it, sign into your account and download it.

Ticket Still Appears on My DMV Record

  • If your ticket still appears on your driving record, contact the court. The court is responsible for notifying the DMV to mask the ticket.
  • If you hold a commercial driver's license (CDL), the ticket will remain visible on your record but will not count toward your total NOTS (Negligent Operator Treatment System) points. CDL holders must contact the DMV Driver Safety Unit at (916) 657-6452 after completing traffic school to ensure the DMV does not assess the point.